Question 1

Why Omventure?

Accepted Answer

Discover Omventure Canada, Ontario's premier destination for immersive escape room adventures. With three conveniently located venues spanning 30,000 sq/ft, we offer unrivalled 60-120 minute escape game experiences that seamlessly blend intricate details with cutting-edge technology.

But that's not all – at our Markham location, indulge in over three hundred board games and retro video games while savouring our exquisite selection of premium handcrafted beverages.

Whether you seek active engagement or prefer a more laid-back atmosphere, Omventure Canada caters to all preferences and promises an unforgettable experience for everyone!

Question 2

Is there a discount for playing back-to-back escape rooms?

Accepted Answer

Yes, we offer a back-to-back discount! If you play two escape rooms in one day, you'll get a $4.00 discount per person. Note that this discount applies per person, and new participants joining the second activity won't be eligible for it.

Question 3

Do you offer a birthday discount?

Accepted Answer

Yes! A 20% discount will be applied to the individual celebrating their birthday, valid within a 7-day window surrounding their birthday. Please note, ID is required during the check-in process to validate eligibility for this discount.

Question 4

Can arrangements be made to host a birthday party or corporate event at Omventure?

Accepted Answer

Of course! Our venue is the perfect place to host your next event. Our expertise in organizing events and excellent customer service make us your best choice for hosting any type of event!

Whether it’s a birthday party you wish to celebrate with your loved ones,  award ceremony, a holiday party, a team building, and networking event, or even a marketing or incentive program, our huge facility can provide you with full private accommodations and of course a fantastic time!

Please view our Events page for more details and to submit an inquiry.

Question 5

What food and beverages are available? Are guests allowed to bring in outside food, drinks, or catering?

Accepted Answer

Please note that we typically do not allow outside food or drinks at our venues. Any outside food or catering brought in by guests is subject to an additional fee.  For inquiries and coordination, please email us at info@omventure.ca.

However, you are welcome to bring in birthday cakes at no extra charge.

We offer a selection of snacks and drinks at both our Markham, Scarborough and Markham locations. At our Markham location, we serve chips, cup noodles, chocolate bars, fries, soda, juice, water, and a variety of handcrafted premium drinks from our bubble tea bar OmMyCup. Meanwhile, our Scarborough and Mississauga locations offers chips, chocolate bars, soda, juice, and water.

Question 6

Is it safe to play escape rooms, and can I leave the room during the game?

Accepted Answer

Your safety is our top priority! All our games have separate entrances and exits, with the entrance remaining unlocked at all times. You can leave the room anytime during the game. However, we advise against participation for those with heart conditions, anxiety disorders, pregnancy, or other physical disabilities.

Question 7

What is the appropriate age for the escape rooms?

Accepted Answer

Most of our escape games are recommended for ages 14 and older, except for certain horror-based and 5/5 difficulty games. If your party includes participants who are 13 years old or younger, adult supervision is required. Additionally, each room requires at least one adult participant who must be 18 years or older; they may be asked to provide ID for age verification. Participants aged 15 and younger will need a parent or guardian's signature on a waiver form to play.
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Children who are 6 years old and younger receive free admission to the venue.
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For "Nyctophobia," all participants must be 18 years old and up, while for "Motel Betty," participants must be 16 years old and up. Age verification may be required.

Question 8

What should I wear?

Accepted Answer

Casual, comfortable clothing is highly recommended. Restrictive clothing and shoes that makes it harder to move and navigate the room and its obstacles, should be avoided.

Question 9

How physical are the escape rooms?

Accepted Answer

Our escape rooms do not require engaging in any strenuous physical activity such as running or heavy lifting. However, some of our missions will require passing through tight spaces by crawling or going on steps.

Question 10

What is the minimum and maximum number of participants allowed?

Accepted Answer

We have a minimum and maximum number of players determined by the selected escape room, ranging from 3 to 10 players. You can find specific details on the game information page.

Question 11

How long can I play for?

Accepted Answer

We offer a variety of escape missions, ranging from 60 to 120 minutes, for you to choose from.

Question 12

What if I arrive late?

Accepted Answer

All players are kindly asked to arrive 15 minutes before their scheduled game time. This extra time allows for payments, waiver completion, and a quick safety briefing to ensure everyone's ready for the adventure ahead.
We understand that sometimes things don't go as planned, and if you're running a little behind schedule, don't worry! While we can't guarantee it, if there's no group booked after yours, we'll do our best to ensure as much of your game time as possible.
In rare cases where significant delays occur, making it difficult to proceed with the escape room within our time constraints, we may need to evaluate if late arrivals can still participate. Please understand that in such situations, we won't be able to offer deposit refunds or compensation.

Question 13

Where can I put my belongings?

Accepted Answer

Lockers will be provided before your escape room begins. For the duration of the experience, we require all personal belongings such as phones, Bluetooth devices, light sources, pens and papers, vapes, and any other electronic gadgets to be securely locked up. This ensures an immersive and distraction-free environment for all participants.

Question 14

Can I take photos or videos inside the escape room?

Accepted Answer

Photography and videography are strictly prohibited inside of the escape rooms. Additionally, cameras and cell phones are not permitted in our escape rooms. We provide lockers for the safekeeping of your personal belongings.

Question 15

What if we get stuck and run out of ideas during the escape room?

Accepted Answer

Our escape rooms are designed to be challenging! If you get stuck, use the provided walkie-talkies to ask for hints. If you escape within the time limit without any hints, you'll earn the prestigious title of Elite Escaper.

Question 16

What is an "Elite Escaper"?

Accepted Answer

Elite Escapers are distinguished players who successfully escape their room without using any hints and escape within the allocated time limit. As a recognition of your achievement, you'll be given a special sign to hold when taking a group photo at the end of your experience!

Question 17

What if someone is behaving inappropriately?

Accepted Answer

For the safety and enjoyment of all our guests, each escape room is carefully monitored by our staff using cameras. We want everyone to have a great time, so any inappropriate behavior or violence will not be tolerated. Please be aware that Omventure reserves the right to remove players from the premises if their behavior is deemed inappropriate by our staff. Let's keep the adventure fun and respectful for everyone involved!

Escape Game Frequently asked questions

info@omventure.ca

Escape Game
Frequently asked questions