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Escape Game 
Frequently asked  questions 

  • Why Omventure?
    Discover Omventure Canada, Ontario's premier destination for immersive escape room adventures. With two conveniently located venues spanning 24,000 sq/ft, we offer unrivalled 60-120 minute escape game experiences that seamlessly blend intricate details with cutting-edge technology. But that's not all – at our Markham location, indulge in over three hundred board games and retro video games while savouring our exquisite selection of premium handcrafted beverages. Whether you seek active engagement or prefer a more laid-back atmosphere, Omventure Canada caters to all preferences and promises an unforgettable experience for everyone!
  • Do you offer a back-to-back discount?
    Yes, we provide a back-to-back discount for our customers. If you participate in two escape rooms in one day, you will receive a $4.00 discount per person. Please note that this discount applies per person, and if a new participant joins for the second activity, they won't be eligible for the back-to-back discount.
  • Do you offer a birthday discount?
    Yes! A 20% discount will be applied to the individual celebrating their birthday, valid within a 7-day window surrounding their birthday. Please note, ID is required during the check-in process to validate eligibility for this discount.
  • Can arrangements be made to host a birthday party or corporate event at Omventure?
    Of course! Our venue is the perfect place to host your next event. Our expertise in organizing events and excellent customer service make us your best choice for hosting any type of event! Whether it’s a birthday party you wish to celebrate with your loved ones, award ceremony, a holiday party, a team building, and networking event, or even a marketing or incentive program, our huge facility can provide you with full private accommodations and of course a fantastic time! Please view our Events page for more details and to submit an inquiry.
  • What food and beverages are available? Are guests allowed to bring in outside food, drinks, or catering?
    Please note that we typically do not allow outside food or drinks at our venues. Any outside food or catering brought in by guests is subject to an additional fee. For inquiries and coordination, please email us at info@omventure.ca. However, you are welcome to bring in birthday cakes at no extra charge. We offer a selection of snacks and drinks at both our Markham and Scarborough locations. At our Markham location, we serve chips, cup noodles, chocolate bars, fries, soda, juice, water, and a variety of handcrafted premium drinks from our bubble tea bar OmMyCup. Meanwhile, our Scarborough location offers chips, chocolate bars, soda, juice, Gatorade, and water.
  • Are escape rooms safe to play? Can I exit the room during the game?
    Your safety is our top priority! All of our games are designed with separate entrances and exits. The entrance will be kept unlocked at all times. You may exit the room at any point in the game. It is not recommended for those with heart conditions, anxiety disorders, pregnancy, and other physical disabilities to participate.
  • What is the appropriate age for the escape rooms?
    Most of our escape games are recommended for ages 14 and older, except for certain horror-based and 5/5 difficulty games. If your party includes participants who are 13 years old or younger, adult supervision is required. Additionally, each room requires at least one adult participant who must be 18 years or older; they may be asked to provide ID for age verification. Participants aged 15 and younger will need a parent or guardian's signature on a waiver form to play. ​ Children who are 6 years old and younger receive free admission to the venue. ​ For "Nyctophobia," all participants must be 18 years old and up, while for "Motel Betty," participants must be 16 years old and up. Age verification may be required.
  • What should I wear?
    Casual, comfortable clothing is highly recommended. Restrictive clothing and shoes that makes it harder to move and navigate the room and its obstacles, should be avoided.
  • How physical are the escape rooms?
    Our escape rooms do not require engaging in any strenuous physical activity such as running or heavy lifting. However, some of our missions will require passing through tight spaces by crawling or going on steps.
  • What is the minimum and maximum number of participants allowed?
    We have a minimum and maximum number of players determined by the selected escape room, ranging from 3 to 10 players. You can find specific details on the game information page.
  • How long can I play for?
    We offer a variety of escape missions, ranging from 60 to 120 minutes, for you to choose from.
  • What if I arrive late?
    All players are kindly asked to arrive 15 minutes before their scheduled game time. This extra time allows for payments, waiver completion, and a quick safety briefing to ensure everyone's ready for the adventure ahead. We understand that sometimes things don't go as planned, and if you're running a little behind schedule, don't worry! While we can't guarantee it, if there's no group booked after yours, we'll do our best to ensure as much of your game time as possible. In rare cases where significant delays occur, making it difficult to proceed with the escape room within our time constraints, we may need to evaluate if late arrivals can still participate. Please understand that in such situations, we won't be able to offer deposit refunds or compensation.
  • Where can I put my belongings?
    Lockers will be provided before your escape room begins. For the duration of the experience, we require all personal belongings such as phones, Bluetooth devices, light sources, pens and papers, vapes, and any other electronic gadgets to be securely locked up. This ensures an immersive and distraction-free environment for all participants.
  • Can I take photos or videos inside the escape room?
    Photography and videography are strictly prohibited inside of the escape rooms. Additionally, cameras and cell phones are not permitted in our escape rooms. We provide lockers for the safekeeping of your personal belongings.
  • What should we do if we become stuck during our escape room and run out of ideas?
    Our games are intentionally designed to be challenging! Feel free to ask us for hints using the walkie-talkies provided whenever you need assistance. However, if you manage to escape within your allocated time limit without seeking any hints, you earn the prestigious title of Elite Escaper.
  • What is an "Elite Escaper"?
    Elite Escapers are distinguished players who successfully escape their room without using any hints and escape within the allocated time limit. As a recognition of your achievement, you'll be given a special sign to hold when taking a group photo at the end of your experience!
  • What if someone is behaving inappropriately?
    For the safety and enjoyment of all our guests, each escape room is carefully monitored by our staff using cameras. We want everyone to have a great time, so any inappropriate behavior or violence will not be tolerated. Please be aware that Omventure reserves the right to remove players from the premises if their behavior is deemed inappropriate by our staff. Let's keep the adventure fun and respectful for everyone involved!
  • Will our reservation be grouped with others?
    No. For the best experience, all of our escape room reservations are private.
  • Are booking deposits refundable?
    Booking deposits are non-refundable. However, we're happy to offer a one-time opportunity to reschedule your booking if you reach out to us at least 24 hours before your reservation. Please email us at info@omventure.ca or call the store you have booked during business hours for assistance with this matter.
  • Do you accept walk-ins for escape rooms?
    While we do accommodate escape room walk-ins, we highly recommend that our customers book online in advance to ensure they secure a spot. Please note, we tend to get fully booked on weekends and holidays, making it more difficult to secure a walk-in for our escape rooms.
  • I am prompted to pay with PayPal for a deposit. Can I pay using a Debit or Credit card?
    Yes you can! Our payment portal will direct you to PayPal, but you do not need a PayPal account to complete the transaction. After clicking on the PayPal button, you'll be taken to the PayPal login page. Below the login area, you'll find a white button labeled "Pay with a Credit or Debit card." This option allows you to proceed with the deposit payment without the need to create a PayPal account.
  • How do I redeem my gift voucher?
    Our gift vouchers can be redeemed in-store. Simply print out the gift voucher or present a digital copy, including our unique 16-digit code, when you arrive for your booking. Only vouchers containing this code will be considered valid.
  • Do I still need to make a reservation and pay a deposit when using my gift voucher?
    If you possess a gift voucher and wish to make a reservation, kindly follow our standard booking procedure through the "Book Now" section on our website. A $25.00 deposit will be charged to secure your room, and it will be refunded online upon presenting your voucher in-store. Alternatively, if someone else in your group has made the reservation, simply present your voucher upon arrival at your room, and you will be accommodated accordingly.
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